How to Choose a Roofing Company in Dallas: 12 Questions

Search for a roofing company in Dallas and you will find hundreds of options, from established local contractors to out-of-town crews that arrive after every big hailstorm. Texas does not issue a state roofing license, so it is up to you to separate the good roofers from the risky ones. These 12 questions will help you choose a roofing company in Dallas with confidence.

1. Where is your office?

A real local address matters. When a leak shows up a year later, you want a company that will still be here. Be cautious with companies that only list a phone number or a temporary address after a storm.

2. Are you insured, and can I see proof?

Ask for a certificate of liability insurance. If someone is injured or your property is damaged during the job, the contractor's insurance should cover it, not your homeowners policy.

3. What do your Google reviews say?

Look at the rating, the number of reviews and how recent they are. Read the low ratings too, and see how the company responds. Reviews that mention specific details, like a leak that other roofers could not find, are more useful than generic praise.

4. Are you certified by the shingle manufacturer?

Manufacturer credentials, such as CertainTeed ShingleMaster, show a roofer has been trained on that manufacturer's installation requirements. Installing to spec is what keeps the manufacturer warranty valid.

5. Will you inspect the whole roof and give me photos?

A trustworthy inspection covers every slope, flashing, vents and the attic where accessible, and comes with photos. Be wary of a quote written from the driveway.

6. Is the estimate a written scope?

Your estimate should list materials, colors, ventilation, decking allowance, timeline and total price in writing. Vague one-line quotes lead to surprise charges.

7. Will you tear off down to the deck?

A full tear-off lets the crew inspect the decking and replace rotted boards. Covering over damaged decking shortens the life of the new roof.

8. What warranty do I get, in writing?

There are two warranties: the manufacturer's material warranty and the contractor's workmanship warranty. Ask for both in writing, and ask how long the workmanship warranty lasts and what it covers.

9. Do you handle the permit?

Many Dallas–Fort Worth cities require a permit for a full roof replacement. Ask whether the contractor will pull it and pass the city's requirements.

10. Will you meet my insurance adjuster?

For storm damage, a contractor who attends the adjuster inspection with photos helps make sure the damage is included in your claim.

11. Will you cover my deductible?

The right answer is no. Texas law prohibits roofing contractors from paying, waiving or rebating your insurance deductible. A company that says yes is a red flag.

12. Who will be on my roof, and who do I call?

Ask who supervises the job, how the crew protects your landscaping and driveway, how clean-up works, and who your single point of contact is from start to finish.

How TopCraft Roofing answers these questions

TopCraft Roofing is based in Dallas at 5445 La Sierra Dr, Ste 415. We are fully insured, CertainTeed ShingleMaster PRO credentialed and BBB Accredited, rated 5.0 on Google across 68 reviews, with 19+ years on Dallas–Fort Worth roofs. Every job starts with a free, photo-documented inspection and a written scope, and ends with a written workmanship warranty. We never offer to cover deductibles.

Want to see how we would answer them for your roof? Get a free roof inspection.